theartsofdemocracy.


AOD:activelistening. inclassnotes.
April 8, 2006, 9:15 am
Filed under: active listening

Non-verbal

  • +focusing on speaker
  • +nodding
  • +shaking head
  • +requires patience
  • +eye contact
  • +facial expressions
  • +not distracted/distracting

Reflective listening

  • +Empathy
  • +Validate emotions
  • +"I" statements

Get to the deeper meaning

  • +Participate in conservation
  • +Restate what person is trying to say (Help them speak out their thoughts and emotions)
    • +Questions

Three things I learned:

  • +Difficult to maintain conversation w/out active listening
  • +Easier to understand/sympathize with the situation if you can relate
  • +You have to be reciprocate each other's ideas to fully comprehend
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